General Questions

How long does it take for Flying Monkey to respond to a support request?

Our customer service team is available to answer your questions Monday through Friday 9am – 5pm (EST). Our customer support has a lot of services inquires throughout the day and will try to get to your request as soon as possible. You can expect a response within 24 hours during business days. 

Can I change or cancel my order?

If you’ve changed your mind about your purchase, we’ll be happy to help you correct or edit your order. Please fill out our contact form with the order number you’d like changed, and we’ll get back to you right away.

How can I contact Flying Monkey?

We’re here to help you with anything you need! Fill out our contact form and we’ll get back to you within the day.

What is the status of my order?

You will receive an email notification containing your tracking number as soon as your order has shipped. If you didn’t receive an email, please check your spam folder. If there’s nothing in your spam, please submit our contact form, and we’ll get back to you within 24 hours with the status of your order.

Shipping & Returns

How is my package shipped?

Our small orders (1-5 items) will ship in all unbranded mailer bags, while large orders will come in brown cardboard boxes.

Where is my order?

You will receive an email notification containing your tracking number as soon as your order is shipped. If you didn’t receive your tracking number via email, please check your spam folder. 

If you’re unable to find your tracking code please fill out our contact form.

How long will it take to receive my order?

3-5 business days, not including Sundays and holidays. We ship using USPS First Class, and shipping varies from state to state. Once your order is shipped out, we’ll send you a tracking number via email for an exact timeline.

If you do not receive your order within 10 days please fill out our contact form for assistance.

How long will it take to process my order?

Please allow us up to 1-2 business days to prepare orders are for shipping.

Product Questions

What is delta-8 THC?

Delta-8 THC is a naturally-occurring chemical compound found in the cannabis plant. While similar in its chemical makeup to the psychoactive Delta-9 THC, it is less potent, resulting in a high with minimal drowsiness and paranoia, allowing relaxation and creativity to flourish

What is HHC?

HHC, or Hexahydrocannabinol, is a naturally-occurring minor cannabinoid that is a hydrogenated form of THC.

HHC typically produces a more mild, cerebral high compared to Delta-8 or Delta-9 THC. Many users compare it to the effects of a Delta-9 sativa strain. Delta-8 THC, in comparison, offers a more relaxed physical high, similar in some ways to an indica.

What are cannabinoids?

Cannabinoids are natural chemical compounds that interact with the body’s cannabinoid receptors in your endocannabinoid system. These compounds are very effective in regulating your bodily systems and balancing your state of mind.

What are terpenes?

Terpenes are organic compounds that attribute to the scent and taste of cannabis. When paired with other cannabinoids, such as THC and CBD, terpenes enhance your experience and hold numerous medical benefits. Terpenes and cannabinoids work together to induce what’s known as the ‘entourage effect’.

Where are cannabinoids and terpenes found?

Cannabinoids and terpenes can be found in plants in the Cannabis Sativa L. species which includes both cannabis and hemp.

Terpenoids/terpenes, are also commonly found in many other plants including spices, herbs, trees and fruits.

A cannabis terpene such as myrcene, is also found in mangoes, lemongrass, and basil. Likewise, other cannabis terpenes can be found in other natural derivatives.

What is the entourage effect?

Each cannabinoid and terpene has a specific biochemical effect on the body.

When the many compounds within the cannabis plant interact with the human body, a synergistic effect results to produce a stronger influence known as the entourage effect.

At Flying Monkey, we focus on this notion with our blends by optimally combining cannabinoids and terpenes to provide sensational effects.

How are your products made?

We source clean pesticide-free hemp-derived cannabinoid oils from our manufacturing partners throughout the country. Our cannabinoid blends is formed by combining specific amounts of various hemp-derived cannabinoids, which we then infuse our proprietary terpene profiles to provide the desired effects. We compliment each blend with flavonoids to enhance the flavorful experience.

Are your products legal?

Yes! In 2018, the Farm Bill was signed into law. This legislation states that all derivatives of hemp are completely legal in the United States as long as they do not contain more than .3% Delta 9 THC.

All of our products are hemp-derived; and are rigorously tested via third-party labs to ensure they do not contain more than .3% Delta 9 THC.

A small amount of US states have banned production and sale of hemp derived cannabinoids. We cannot guarantee this product is legal in your state or territory at the time of purchase.

Click here to see state by state product regulations.

Flying Monkey is not liable for products being received, possessed, or consumed in a jurisdiction where prohibited. Please familiarise yourself with local/state regulations before purchasing products.

Are your products third party tested?

Yes, we pride ourselves on having up-to-date third-party lab results for all of our products.

You can find in-depth lab results that screen for solvents, pesticides, mycotoxins, heavy metals, and more under our lab results page.

How do you flavor your products?

The unique and complex flavors of our products come from naturally-occurring compounds. Our blends use a wide range of botanically-inspired components to create bolder, fruitier, and tastier flavors.

How can I tell if my Flying Monkey product is authentic?

All official Flying Monkey vaporizers feature a verification sticker that can be authenticated via our product verification page.

For all of our other products, make sure the packaging is authentic Flying Monkey by comparing your product to our product images.