Refund policy
Due to the type of products that we offer, we are not able to exchange or refund our products for any reasons other than a damaged or defective item on delivery.
We do not handle refunds for purchases made at independent retail locations. If you purchased a Flying Monkey product at a retail location, or through a website other than flyingmonkeusa.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
If you purchased from flyingmonkeusa.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 10 days. Refunds are not considered and no returns/exchanges will be granted if you have not contacted us within 10 days from when the order was delivered.
To start an exchange for a damaged or defective product, you can contact us at support@flyingmonkeyusa.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The email must contain:
- Your order number in the subject line (i.e. “DAMAGED PRODUCT – ORDER #1234”
- A description of what happened
- Photo of the product in question
- Photo of the box
- Photo of the packaging slip
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always contact us for any questions at support@flyingmonkeyusa.com.
Flying Monkey retains the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.
